Desktop Launcher? *Merged*

[HammyTheSquirrel]

Ok... so I download the game launcher, and when it loads to the part where you have to log in... it goes *POOF* and disappears as soon as it is loaded. I had talked on Live Chat and the guy told me to submit a bug... so I did that and they still haven't gotten back to me! That was a week or two ago... -_-

Anybody have ANY idea why the launcher isn't working? Cause I'll be needing it when they totally ditch the browser... o.O

Oh... and the Test launcher works fine.

[Davy_Mcwrecker]

I dunno.... Maybe you should uninstall and reinstall..... Works for a lot of people...

[HammyTheSquirrel]

Originally Posted by Davy_Mcwrecker

I dunno.... Maybe you should uninstall and reinstall..... Works for a lot of people...

I've tried. Many, many times...

EDIT: and in response to Rich... many, many times over the course of about three weeks... and I think I have rebooted. o.O

[richfireskull]

Hmm my launcher was giving me an error a day or two ago,my solution? a simple reboot... that normally fixes my computer. so try that... cause that's all I got for now.

[Chris Ironhawk]

You could try to see if the Launcher is already running in the background...

To check (and maybe fix) this, first go to your Task Manager, (Ctrl+Alt+Del). Then, go to the tab that says "Processes." Sort the list by name and look for "Launcher1.exe." If you see it there, then select it and push the button on the lower right hand corner that says "End Process."

That is all I can think of at the moment... Hope this helps!

[akamystic]

Download the launcher again. The first download could be partially corrupt.

[HammyTheSquirrel]

uh... sadly neither of them worked...
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[akamystic]

Sounds like something else that is in memory is causing a conflict. What Anti-Virus do you have? What programs launch on boot (in start-up)?

[HammyTheSquirrel]

Hmm... I use AVG for Anti-Virus. Programs... not sure... only know of a little pop up that shows the weather. xD But if that was the problem (which I doubt) it would probably affect the test launcher and the Toontown launcher too.

Oh... and back in 2008 when I had tried to play (too much lag) the launcher i think worked fine with AVG...
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[akamystic]

I use AVG as well. Are you familiar with looking at your start-up items via msconfig and running services via services.msc? What OS are you running (XP, Vista, or 7)?

[HammyTheSquirrel]

Uh... not familiar with that stuff... but I have XP.
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[akamystic]

Click start - run - and type in "msconfig" (minus the quotations) - click ok. Click on the start-up tab and expand the window. Stretch command and location so everything can be seen. Take a screen shot. Also take a screen shot of services (check hide all Microsoft services first). Post them so we can get to the bottom of this.

[HammyTheSquirrel]

Originally Posted by akamystic

Click start - run - and type in "msconfig" (minus the quotations) - click ok. Click on the start-up tab and expand the window. Stretch command and location so everything can be seen. Take a screen shot. Also take a screen shot of services (check hide all Microsoft services first). Post them so we can get to the bottom of this.

Two issues... I don't remember how to take a computer screenshot, and it won't let me expand the window. o.O
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[akamystic]

Ok.... let's take another approach for the time being. Since AVG isn't very efficient at catching malware/spyware I would suggest making sure the PC is clean first. Do a Google search for Superantispyware free (works great) and download and install from either the cnet or filehippo site. The program will automatically update with the latest definitions. Then run a full scan. Report your results.

P.S. - POTC forum nor I will be held responsible for any issues that may occur during the troubleshooting process. Proceed at your own risk.

[HammyTheSquirrel]

Ok... so I went back to Live Chat and the guy went through every possible thing that could have been wrong with it. He even got me to download a new version of my Graphics thingy,... but that didn't help. So after I restarted my computer to finish the Graphics installation, I went back to Live Chat. I ended up with the same guy again, and he told me that he would move my bug report and stuff up to the Development team to see if they could find the problem with the launcher... since it wasn't really a problem with game, but the launcher itself. One of the oddest bugs I have ever seen!

I'm just glad that he took my issue into consideration and decided it was important... especially if POTCO plans on ditching the browser.