Game launch problem...

[Eustace the Monk]

Originally Posted by bigdaddy

DX Level Installed: DX 9.0
DxDiag CoCreate failed, hr=0x800401F0
Dx9 dxdiag failed, try other api

DI.Description: NVIDIA Quadro FX 360M
Product: 6.Version: 14.SubVersion: 11.Build: 7431
Detected DX Card[0]: NVIDIA Quadro FX 360M
Driver Version: (6.14.11.7431) Date: (8/11/2004) DriverName: nv4_disp.dll;

found potentially conflicting installed program: Windows Driver Package - O2Micro (guardian2) SmartCardReader (02/05/2007 1.1.3.7)
found potentially conflicting installed program: avast! Antivirus
found potentially conflicting installed program: Update for Outlook 2007 Junk Email Filter (kb947945)
Trying To Start Splash and Sefl Path

With yours, the 3 things I see I have seperated above. The first section shows a problem with your DirectX 9 installation. This is a common failure I have noticed between these 2 logs and my own system. The second section has me bugged. You said D had you update drivers. WHich one, because your video driver shows that it is from August, 2004. This one should really be updated. The last part just shows the standard stuff, and you said you tried disabling the AV, so there should not be a problem in that area.

You should seriously consider updating your video driver. Since this is a laptop (The 360M designated a Mobile device), you would need to update the driver from the manufacturer's website, rather than nvidia (though you could try their detect utility). D has a good list of supported video cards and drivers at http://apps.pirates.go.com/pirates/v...s_drivers.html. Let us know if any of the suggestions work, so we can get a good list of solutions together. Good luck.

Loot Hard!

[Eustace the Monk]

Originally Posted by nitnek

CHECKING RAM...
RAM: Total: 510.42 MB, Free: 52.90 MB, Utilization: 89%

CHECKING 3D HARDWARE...
installed DX VerStr: 4.09.00.0904
DX Level Installed: DX 9.0
DxDiag CoCreate failed, hr=0x800401F0
Dx9 dxdiag failed, try other api

Something occured to me when I was able to compare the 2 similar issues. Both failed the DirectX portion. I thought this might just be the culprit, until I checked the install log on my laptop, and it showed the same failure, so that kind of ruined that theory.

Then I noticed something a few lines earlier on yours. There is not 512 MB of memory in the system (System Requirements calls for it). There is only 510, which is really an odd number. It looks as though there may be a problem with one of the sticks of memory. Either way, it will be difficult to get much of anything to run smoothly with 89% memory utilization. Let us know what you find out.

[nitnek]

Okay, i'll try to close the application who don't use and go to ctrl+alt+ship for see the application who take the more ram...
(Sorry for my bad english, i'm french lol)

Thanks for your help Eustace The Monk! I will tell you if its works or not.
Nitnek.

[bigdaddy]

Thanks Eustace. Althought my video driver has the 2004 date in the log, it is the latest download from Dell. The driver update date is 3/28/08. I tried reinstall again and the date in the launcher did not change. dxdiag says:

Driver Date/Size: 2/22/2008 0500, 5969536 bytes


I think the problem may be in the install. Both of us have only three files on our harddrive after POTC installs. Unless everything else gets downloaded once you run the launcher.???? Can I install a full version from download somehow? In other words go around the automated install features of the launcher???

Whats really wierd is that POTC was working on my laptop up until a few weeks ago. Heck I was up to lvl 18. I think something happened when the launcher downloaded an update. Can I go back to an old version of POTC some how?

[Eustace the Monk]

Unfortunately, without experiencing the same issue you are having, I cannot acertain what exactly the problem is and need to try touse only that log to determine the issue. If it worked in the past, but does not now, something flaky happened. Before you had the install problem, was there an issue with the program where you needed to uninstall it? It just seems odd that all the files are no longer there. When the updater runs, it only removes the files that it is replacing, it does not delete all of them. Since you have another PC running the game, you might try copying the entire PiratesOnline directory to a CD, then to the laptop. SInce it was working there before, the registry settings and DLLs may still on the PC and it might just work. Good Luck.

Loot Hard!

[bigdaddy]

All the files are gone because I've been through the uninstall / reinstall process. When you uninstall the directory is wiped. When you install It only gives you the launcher. I think the first successful run of the launcher downloads everything else that the game needs. If the launcher crashes, you get an empty directory. Basically the launcher is key to the game running. It seems to control the update and install process.

I don't think I can just copy files from a working machine. I'm sure the uninstall process clears the registry. I think my only hope is to get disney to send me an older version or for them to fix the root problem in a subsequent update to the launcher.

[bigdaddy]

still fighting this with no luck Other things that have not worked:

Install firefox and use that as browser to see if its an ie problem. = same result
install all windows updates = same result
Windows restore back to a time when POTC worked on this laptop = same result
Update direct X = same result
Try other resolutions = same result.

I am really thinking that the launcher was updated and is not compatible with something in my system. However, I can't figure out what it is.

Anyone else running potc on a dell m4300 laptop?

[Eustace the Monk]

I use an XPS 1330 with no problems, but not the same model, so some Dells are working. I've thought of everything I could. Sorry i was unable to help.

[bigdaddy]

FIXED !!!!!

Ok Laptop is back working. One of two changes did it. The updated the install system. I know because I have been installing every few days to check it out. It is definately different. Second thing is that I found a check box titled "automatically configure settings" that was not checked it is under:IE7/tools/internet options/connections/lan settings/" Internet and email worked but was having a problem connecting to FTP site via windows explorer. This fixed it and POTC started working. If you are having same problem, check this.

[Constance DW]

I am also having the same problem with my laptop. It looks like all of the programs are there that need to be there but when I go to log in it's just a black screen. I have deleted the game 5 or 6 times and still no change. Anyone have any ideas for me?

[Desdaemona]

Hi! I ran across this forum while searching for an answer to the problem I'm having, and lo and behold, here was someone else with the exact same issue.

I noticed that the OP got his game to work eventually, but I still haven't, so I thought I'd add my info to this in the hopes that maybe someone would have a flash of brilliance or there'd be some new info available.

Anyhow, I downloaded the installer for PotCO. It acts like it installs fine, but at the end, after I click "Finish," when it tries to launch the game, I get an error saying: Toontown Launcher has encountered a problem and needs to close. We are sorry for the inconvenience.

Same thing happens when I click the icon for the launcher itself. Just the error, no game.

The launcher log text is included below. You can see that it dies at the same point as the others that have been listed in this thread.

I've tried every suggestion from this thread, and nothing has made a difference. The log shows the driver date on the video card as being 2004, but for some reason, as was noted earlier, it's just not updating. I downloaded the newest drivers as of today.


=====Log Open
CHECKING CPU...
CPU speed: 2818 Mhz
NumProcessors: 2
CPU vendor code: Intel
CPU vendor name: GenuineIntel
CPU name: Intel(R) Pentium(R) 4 CPU 2.80GHz
CPU type: Intel Pentium 4
CPU level: 15
CPU features: MMX, MMX Extensions, SSE, SSE FP, SSE2,
CHECKING OS...
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
User has NT Admin privileges
IE Ver: 7.0.5730.13
Mouse detected
CHECKING RAM...
RAM: Total: 1022.73 MB, Free: 377.45 MB, Utilization: 63%
CHECKING DISK SPACE...
Free Disk Space: 7911 MB
CHECKING 3D HARDWARE...
installed DX VerStr: 4.09.00.0904
DX Level Installed: DX 9.0
DxDiag CoCreate failed, hr=0x800401F0
Dx9 dxdiag failed, try other api
DI.VendorId: 4318
DI.DeviceId: 736
DI.SubSysId: 2774087746
DI.Revision: 162
DI.Driver: nv4_disp.dll
DI.Description: NVIDIA GeForce 7600 GT
Product: 6.Version: 14.SubVersion: 11.Build: 7516
Detected DX Card[0]: NVIDIA GeForce 7600 GT
Driver Version: (6.14.11.7516) Date: (8/4/2004) DriverName: nv4_disp.dll; VendorID: 0x000010DE; DeviceID: 0x000002E0; SubsysID: 0xA5593842; Revision: 0x000000A2
Detected DX8 support
Suggested GfxApi: DX 8.1
CHECKING SOUND... Removed
Keyboard Layout: 00000409 LangID: 0x0x0409 Locale ID: 0x0x0409
CHECKING NET CONNECTION...
IP Addr: ***********
MAC Address: ***********
Internet connection is through a LAN
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
User has NT Admin privileges
Trying To Start Splash and Sefl Path



Anyone have any thoughts? This is very frustrating.