WARNING: Inventory Glitch Causes Irreversible Damage

[Ice_Storm]

Originally Posted by Jason Firewalker

The Scenario:
Fairly recently last Sunday evening i had embarked on yet another hunt for the great weapons deep in the Raven Cove Mines. While there i had picked up a normal "Plain Cotton Tank" which was quickly added into my inventory using the "Take All!" button. However i like my clothing more exotic so i immediately tried to trash it. As we all know a confirmation pop up appears to make sure you want to trash that particular clothing. It had displayed the "Plain Cotton Tank" nicely with its name displayed below, so i hit "OK".

What happened next is nothing short of disturbing. My Adventure Long Coat, as we all know is only obtainable by completing a quest you can only do once, was trashed RIGHT OFF MY BACK! I was wearing the coat at the time and that is what was trashed instead of the shirt.

Naturally i was in shock! That was one of my most prized clothing wrongfully taken before my eyes. I wasted no time in emailing disney about the issue and sending a bug report with the appropriate log files. I was told to contact Technical Support via live chat as soon as i could which would be Wednesday.

in short Disney Technical Support has failed their duty to solve issues and amend the damages caused by them. Be wary Pirates as i doubt they will even acknowledge this bug exists and it was my own fault for throwing my beloved Adventure Long Coat away. This means also it will likely not be fixed and will haunt other pirates besides me.

There is but two things I need to tell you right now.



1) As said in the Member Agreement of Pirates Online:

You do not own the Account, nor do you own any data stored on our servers. When using the Service, you may accumulate things, including currency, treasures, skills, equipment, and other items, that reside as data on our servers. All Account data may be deleted, altered, moved, or transferred at any time for any reason or no reason at all in Disney's sole and absolute discretion. In the event that such data is corrupted, destroyed, or otherwise lost, you acknowledge that Disney shall not be subject to any liability.

This is why they can get away with it and not do anything. They aren't responsible for that glitch that wrongfully deleted your Adventure Long Coat on your Pirate config file on their server towers because of this paragraph in the Agreement. We have to complain enough to them to get this agreement to change, if wanted.

2) Disney runs a game that's known to have tons of problems due to their outdated Panda 3D game engine and the lacking intelligence of the developers to program it to work correctly (hint hint, the lag for example).

Wow. Can't believe the Member Agreement stopped you from getting your item back.

It's so lame.

I know how you feel though. I lost my Fine Cutlass because of this bug, too.

[Jason Firewalker]

well those lines also put a dent into their story as well.

When using the Service, you may accumulate things, including currency, treasures, skills, equipment, and other items, that reside as data on our servers.

that means the data showing that my coat is deleted is recorded somewhere in their files, no?

All Account data may be deleted, altered, moved, or transferred at any time for any reason or no reason at all in Disney's sole and absolute discretion.

does not All Account Data include one's inventory and it can be "altered"?

so they can give my coat back but refuse not to for some ungodly reason.

[Ice_Storm]

Originally Posted by Jason Firewalker

well those lines also put a dent into their story as well.

that means the data showing that my coat is deleted is recorded somewhere in their files, no?

does not All Account Data include one's inventory and it can be "altered"?

so they can give my coat back but refuse not to for some ungodly reason.

1) The answer to the question in Yellow:

Of course. All progression-like actions are auto-saved constantly to your Pirate Save file. This includes whatever you found in Loot like Weapons and Clothing.

Every time you get a new item, the game overwrites your Pirate Save data, so the next time you login, you'll still have that specific item in your inventory.

Same goes if you delete something from your inventory. Every deletion action is also recorded and auto-saved into your Pirate Save file, because honestly, it would be annoying to have to delete the same item again and again upon game launch.


Yes. It is recorded. However, it was a packet of data sent to the server then probably auto-deleted by the server tower itself (or a human monitoring it).


It gets deleted because they didn't create a system where each account on their server is given packet logs so Tech Support people can see which action took place and when, possibly also able to undo the action. Every account would have that specific function, and that takes a lot of effort to program, I would think, but it's possible. Other game companies have that.

I guess that happens when they try to create new services from scratch tied to Panda 3D game engine that has little documentation support or lack of compatability for MMO functionality services.



2) The answer to the question in Orange:

Yes, everything in the game that behaves as a progression action like the inventory is included and, can be altered.

There's two things they can do:

1) Pirate data roll-back (We've experienced this a lot during summer, I think).

But, ask them if they could roll-back only your pirate data to the day before the game wrongfully trashed your Adventure Long coat. Disney does back-ups for all accounts on the server and save "stable" data in case of major malfunction.

You still have hope by this method until the next back-up is done, saving the data of the deleted Adventure Long Coat value (0, if I am not mistaken. 0 meaning you don't have it in inventory. 1 meaning you do have it in inventory.)

2) The developers have to specifically go into your pirate save file and change the data manually. In reality, this rarely/never happens, because their Member Agreement states that it isn't their problem and they don't have to help you.

And yeah, they chose not to help users specifically because it doesn't mean more pay to them.


Best bet is the roll-back idea. It's not completely lost yet.

[Jason Firewalker]

thank you Ice_Storm and everybody. Ill be sure to make quite an argument on Wednesday to hopefully not just get my lost coat back but also help others retrieve their lost items as Ive heard that Im not the only recent victim.

[Ice_Storm]

The truth really is it's all possible for them to restore it.

They just chose not too/takes too much time.


and...


No problem .