Being a person that specializes in computer support I had the same initial thought, and the likely the same bit of frustration during and after the process.
Telephone support here is non-existent for the most part (unless your experiencing a billing/account issue).
They will almost always lead you to the online Live Chat support for more detailed technical support. The techs on Live Chat appear to have somewhat scripted responses, and obviously handle more than one at a time. They do not seem to actually interpret your responses but look for key words that will clue them in as to what canned response they send you next. If this process fails to identify the problem/solution they verify you have submitted a bug report and indicate that 2nd level support will have to review it and get back to you.
This has been my experience the 3 times I have looked into getting technical assistance.
On a brightside/note, its resolved the issue each time, and only one of the aforementioned instances did I have to recontact them to basically 'bump' the problem to the surface (it was fixed the very next day).
Zeppers lvl40
http://pirates.teamofx.us
Laundry list of crashes in April Update POTCO
05-06-2008, 10:38 PM
Hybrid Mode
