Emergency Maintenance

[Nelly Darkpaine]

Of course not! We were 'politely' told to watch the homepage for information. But, of course, customer service is clueless and really provides no answers. Nor do they ever get back to you.

I dont understand the point of having agents when they dont have any information to offer.
One guy updating the homepage could inform alot more people than the 'Live chat' help can do.

[AdmiralSavvy]

All I'm going to say is that I hope the Pirates Team is reading this.

[Davil]

probably not or else alot would have changed in the game.

[Nelly Darkpaine]

Nope... was almost an hour at least.
IMO during a member event, any downtime without 'make up time' is inexcusable.

WoW manages to keep a smooth playing system and server selection going without as much downtime, and without charging much more. (At least their maintenance is posted ahead of time, and expected.)

Ive contacted customer service for various things, and have YET to get a single personalized response. (Let alone have someone who knows whats going on contact me back.)

Sorry.. but for the ongoing problems, they should be more prepared. Im not buying the 'trying our hardest' argument at this point. Love the game, but geez... its getting out of hand.

[Nelly Darkpaine]

Um, they posted it on the login page. Hence the multiple posts here stating people couldnt log in. You tried to login and got an error message.. then, also got this when contacting them:

"Our servers are under maintenance right now. I'm not sure how long it will take to complete the maintenance, but I recommend checking back every hour or so. We will have Pirates Online back up and running as soon as possible. I'm sorry for the inconvenience."

That along with the big red message in the window when you try to log in pretty much told most of us it was down.