Server Down?

[soeasilyamused]

Originally Posted by GraceWildRage

Off topic here, but can anyone tell me how to put the game on another computer in our home? I trying just going from the link in the e-mails that we were sent, however, it says account already being used. I really would like to try the game on our faster computer.

To get the installer again, I did this:

1. Go here: https://apps.pirates.go.com/pirates/

2. Click "Log In".

3. Log in with your beta username and password.

4. Click the "Play" button on the top right. On mine it was bright red. It will give you the page with the install link.

[piratesahoy]

I got this today from Pirates Online when I reported the Microsoft error (i also posted this reply in another thread):

Thank you for reporting a problem.

Pirates of the Caribbean Online uses DirectX 9 as the default API to
render graphics. If the version installed on your computer from your
video card manufacturer is unsupported or corrupted, Pirates Online will
then use an older version of DirectX. However, for better 3-D game
display, you will want to update DirectX from Microsoft’s website.

http://www.microsoft.com/downloads/d...displaylang=en

If you still experience display issues within the game, try changing
the Graphic settings under the Options control panel. Be sure to click
Save before you close the Options screen.

Graphic settings that can be changed:

Reflection
•Off
•Sky Only
•On

Shader Level 4 (requires a restart)
•Off
•On

Shadows
•Simple
•Rendered

Texture Detail Level (requires a restart)
•Low
•Medium
•High
•Maximum
•Compressed

Note: both Shader Level 4 and Texture Detail Level require a restart of
the game in order for the changes to take effect.

Thanks again for your email and we look forward to seeing you soon in
Pirates of the Caribbean Online.

[piratesahoy]

Fellow Frustrated Pirates, I decided to change my video graphics card to see if that was the problem, and indeed it was. I'm only a basic computer user, but I was able to install a new graphics card with 256MBDDR2 and now I can play POTCO on my HP XP desktop again.

[Ms_Moofers]

I'm starting to think it's personal - although I have reported microsoft error messages several times a day this is what my one and only email from them (dated yesterday) says:

"Hi,

Thank you for contacting Pirates of the Caribbean Online.

Please do not reply to this message, as it is not an unmonitored e-mail address.

If you are trying to unsubscribe from one of our mailing lists, please follow the directions at the bottom of the e-mail you received. This will ensure that your request is handled correctly and as quickly as possible.

For the latest news, check out our official web site at:

http://disney.go.com/pirates/online/index.html

Regards,

Pirates of the Caribbean Online"

I wasn't trying to unsubscribe, all I was doing was reporting a bug - oh, and if I was trying to unsubscribe, there was nothing under the signature - I just want to play the game -

btw - thanks for posting what they sent you - I did update my direct X but nothing changed - and can't even get to the options menu - dumb mircrosoft error message

[monkeefriend]

WoW Ms.!! i got that same exact email yesterday also and was thinking...WTH? i didnt try to unsubscribe from disney games or any mailing list! I have also done everything you have that was advised to do...directx update...driver update for ATI Radeon hardware for my pc and it still happens!! i get the Microsoft error every time!! so don't take it personally....there are probably many many pirates out there that are in our same boat that aren't forum members that we know about so i guess we'll just have to wait for the next big update or public launch to see if we're in or out......it's been 8 days since we got cut so how ya doing? i'm frustrated no doubt but i've come to accept my fate and walked the plank...swimming in seas unknown at this point...lol

[Ms_Moofers]

Originally Posted by monkeefriend

WoW Ms.!! i got that same exact email yesterday also and was thinking...WTH? i didnt try to unsubscribe from disney games or any mailing list! I have also done everything you have that was advised to do...directx update...driver update for ATI Radeon hardware for my pc and it still happens!! i get the Microsoft error every time!! so don't take it personally....there are probably many many pirates out there that are in our same boat that aren't forum members that we know about so i guess we'll just have to wait for the next big update or public launch to see if we're in or out......it's been 8 days since we got cut so how ya doing? i'm frustrated no doubt but i've come to accept my fate and walked the plank...swimming in seas unknown at this point...lol

I'm frustrated beyond words!

[Ms_Moofers]

Sorry for the double post but I got another email which I found really irritating.

First, here is what is on the front/opening page of the POTC website for Specs:
" Windows 2000/XP
Pentium 3 800Mhz processor (P4 1Ghz rec.)
256 MB RAM (512 recommended)
400 MB disk space available
32MB graphics card (64 MB recommended)
DirectX 9 or better
Broadband internet connection"

BUT here is what I got in an email:
"Thank you for contacting Pirates of the Caribbean Online.

The log files in your bug report indicate that your computer does not meet Pirates Online minimum system requirements, listed below:

The current minimum requirement for Pirates Online Beta:
Windows 2000, XP or Vista
Pentium 4 2.0GHz or faster
1GB of RAM
128MB video card
DirectX9 or better

If you feel your computer meets the requirements listed above, and you received this message in error, please report a bug using our Report Bug web page:

https://apps.pirates.go.com/pirates/support/feedback

Thanks again for your email and we look forward to seeing you soon in Pirates of the Caribbean online."

SO, obviously they cannot appeal to anything other than newer computers - which is sad - my computer isn't even a year old and I'm not finished paying for it yet! Only thing I'm lacking is the Pentium 4 - - mine is only a 3

[monkeybugs]

How do I find out what version of DirectX I am using? I can't seem to find it anywhere

[Ms_Moofers]

Not being a computer geek by any means, I just went to DirectX 9.0 site and hit download or update - seems I already had it because it went to "finish" almost immediately - if you google DirectX 9.0, you should get the website with no trouble. Best of luck to you - now I can't even login

[monkeybugs]

Originally Posted by Ms_Moofers

Not being a computer geek by any means, I just went to DirectX 9.0 site and hit download or update - seems I already had it because it went to "finish" almost immediately - if you google DirectX 9.0, you should get the website with no trouble. Best of luck to you - now I can't even login

I did the same thing, clicked download - and it went immediately to finish, so I guess that means we have it already I am still trying desperately to figure out why I have so so much lag and freeze time. I can freeze for up to ten minutes at a time.

[Sr.Penguin]

Right there with you Moofers, did the exact same thing and the exact same thing happened.

I don't even understand why I can't even get in because I probably have most of what they said in that email. The RAM or MB may be a bit off, but not by much.

Hopefully they fix this bug this week.

[piratesahoy]

I wasn't able to get in until I put in a new graphics card. Not sure what I had before, but it must have been the problem because I can now get in the game. I got a 256MB. I have much less lag, the graphics are good, basically everything runs much better. It was about $130 and pretty easy to install. Good luck

[Ms_Moofers]

So, just to show how much I DON'T know about computers, I thought I had a Pentium 3 - well, I dragged my computer to Best Buy this morning with the specs they sent me and guess what? I don't have a pentium at all - I have in Ingtel Centrino Duo - which they told me was a dual processor and much faster than the Pentium 4 - go figure! They also told me all my other componets were faster/higher than they required... so, why can't I get on? They think maybe their server doesn't recognize my dual processor - so now I need to fill out another bug report and tell them to make some more adjustments - Anyway, I wanted to share this in case others also had a dual processor - oh, and Best Buy didn't charge me anything

[Bizneo]

I also have a Duel processor CPU. AMD Athlon™ 64 X2 Dual-Core 4400

I have no problems playing, just the normal server lag. How much Ram do you have?

[monkeybugs]

I am running Dual processors as well and am able to play. Running Pentium 5 2.66GHz & 2.67 GHz with 1 Gig of ram with Windows XP media edition and a GeForce 7300 GS video card. Everything seems to be working properly. I have tried to install DirectX 9 - but I think I already have it. Also have cable connection. My biggest problem playing the game is long periods of freeze time. Still can't figure that out. Anyone have any suggestions? I have the latest video card drivers.