E-mail message to and from POTCO Staff

[Nate Raidhawk]

Well, that is how big companies can get after a couple years of thousands of emails a day for a single game. I feel your pain, but imagine Disney trying to reply to everyone every singe day at work.

[AdmiralSavvy]

I like how some people have decided to take the extra initiative and message Disney to address this new update. However, I agree with the posts above when they say that it's best that they have generic form letters that take 5 seconds to copy, paste, and send rather than spend 15 minutes on every individual message. It would be nice if we were able to have some kind of in-depth answers that were within the rules at Disney; but the chances of that are slim to none. That's just how most MMORPG's operate.

It's annoying that we have something like this happen because of some ignorant brats; and the fact that Disney didn't use common sense and fix the animation, put a control on who can use /coin, etc. just adds onto that frustration. However, like Del said, some of the more prominent MMORPG's like WoW receive hundreds of thousands of emails a day, if not more; here I'm guessing only a few thousand. You would be very lucky to get at least some kind of reply from Blizzard three weeks later, let alone a generic one.

And like Josh said, if Disney did take the time to type up a personalized reply, they would have no time at all to work on the thing we want most: content. It's a small sacrifice that should be made for the sake of productivity.

I understand why you're upset because of it. Believe me, I was quite annoyed (and still am) at the deletion of coin. (For those who know me, it's obvious why, haha.) However, if we're the ones anticipating content, we can't be the same ones constantly reprimanding Disney for not personally replying to messages - that would just infringe on the rate of content released.

[JM Ohara]

Umm, just a thought guys. The developers are not the ones who answer the messages. If they were nothing would ever get done. It's member services that responds. Member services BTW is not game specific. Pirates member services has been known to give me Hollow help, and also to tell me to "have a toontastic day". To me that says they are a pool of member services for all games. That more than anything would lead to the generic responses. Yes, it stinks, but D has become about the machine of business not human response. It is what it is. They do the best they can with what they have, and I for one won't ask for more than that.

[AdmiralSavvy]

Umm, just a thought guys. The developers are not the ones who answer the messages. If they were nothing would ever get done. It's member services that responds.

That makes sense considering there's an entire department dedicated to player-company communication. Your post hit the nail. =P

Whoever the people are that send the messages, my point will remain the same. It's ridiculous to have people complaining that the workers don't reply to every message personally when they have to maintain a certain level of professionalism. I honestly don't see how their responses could be anymore personalized than what they are. They already say "We'll look into it." or "We're sorry for the inconvenience.", in general. They have to remain neutral. Like Del said, if they took our side in this matter, saying something like "This is a very unfortunate update; we hope to have the emote up and running soon.", it wouldn't go over too well with their bosses. The people in communcations are hired to give facts, answers, and that's it. It may not seem like it to some, but the workers at Disney are just like workers in a store, for example. They're paid to do their job by neutrally helping their customers and that's it. Betraying that neutrality would devestate their job/career.

The day Disney starts giving personalized responses, opinions and all, is the day when pigs fly. Partiality to the customer's opinions just does not happen in a business.

Overall, instead of reprimanding Disney for not making progress through the spoken word, feel free to send them a message, ANTICIPATE a generic response, and cross your fingers in hope that they'll give that ever-coveted personalized response that they agree through the actions and decisions they make on the game. After all, actions do speak louder than words.