Boss Battle

[Buccaneer_Lords]

Especially since the forums here are not directly related to Disney. I checked the who is and the forums based in Australia? This a good resource, I am not saying that. Just saying POTCO officials may not check here for game feedback. (I could be wrong too).

[mrcharisma316]

of course they have been emailed directly too

[Buccaneer_Lords]

Cool! Good idea!

[Mars]

I posted the email response I got on this thread, they have canned responses and do not care to actually read your email. Their support is useless/non-existent.

[Angel]

The Admins of the forum may not be directly related to Disney, but you never know on what kind of knowledge they may posess. Canned responses are so annoying. I got numerous ones when I inquired about being suspended for mentioning what state I live in. I think maybe I should get a job as Disney's POTC customer support!!! :idea:

[Jack Seawalker]

i mentioned that state i lived in before when i could swear to whoever because the admins were down for an update. it is hilarious when i can and others have trouble.

[Angel]

Originally Posted by Nick

Hi, the mods won't know much more then anyone else, and I highly doubt any Disney people would bother to respond to a forum thread.

Disney has never been known to do this in over 6 years of Toontown. Your best bet is ringing them or emailing them.

Good Luck!

Thank-you Nick, its nice to know we've been heard. I wasnt sure if the admins had a part in the POTC game or not. I'm definitely gonna do that and post here what I find out.

[raven28690]

mind you this is just my opinion but im thinking the boss battle will not be back up until they have more quest added so for all those who are waiting on boss battle will have something to do after the battle otherwise they will just be waiting again.
anything is possible but it will surprise me if it comes back up before after boss battle quest are added.

[mrcharisma316]

yeah i was thinkin that but i personally have lots of work to lvl up weapons etc and skills and will still play after i beat the boss battle

[Angel]

Well, I just got out of live support and they were pretty much useless. I've attached a screenshot of the convo below.

Pretty much i got nothing from them.

The initial submission was:

Trying to find an answer to a question i've been asking on the forums.


SERVER:Customer is waiting for Response...
SEAN:Hello Rachael.
RACHAEL:Hello Sean. I was wondering. I joined monthly membership a month ago
RACHAEL:I have completed all that i really can in the game (without maxing out my weapons
RACHAEL:
RACHAEL:I and many of my friends are waiting for the boss battle, but
RACHAEL:i'm wondering about puttin my account back to basic membership (free) until theres actually something i can do
RACHAEL:
RACHAEL:i hate paying to play a game and basically wander around aimlessly, i can do that for free lol
SEAN:One moment please.
RACHAEL:now if i do change from unlimited, do i lose all i've worked for? is my account gonna be deleted?
SEAN:If you choose to go back to basic access you will not be able to use the special items you gained with unlimited access. We apologize for any inconvenience this issue may cause, and hope this information is helpful.
RACHAEL: Well, how long until the game is back in full form? i mean i'm paying for a service i fell I'm not getting
SEAN:Everything I know about new features I've learned from the Pirates Online homepage. I recommend checking the front page regularly for the latest details on new features. I apologize that I could not provide any further information.
RACHAEL:so basically i pay for something and get no useful help or info on it?
RACHAEL:
RACHAEL:I'm very disappointed in this
SEAN:You can call Customer Service at 1 (877) 427-7744 between the hours of 9 a.m. to 10 p.m. Eastern Time Monday through Friday, and Saturday and Sunday, from 12 p.m. to 4 p.m. Eastern Time and our agents will be glad to assist you. Someone there will be glad to assist you with your account questions. Please be aware that our Customer Service agents do not address technical issues.
RACHAEL: So your telling me that live help support cant help answer our questions?
RACHAEL:
RACHAELk, thanks
SEAN:You're welcome, and thank you for choosing Pirates Online Chat support. Have a great day!
SERVER:Agent has closed chat session.

[Pirate Rose]

Then everyone should go and call customer support.

[mrcharisma316]

but they charge you for that a way to get more money from you

sneaky sneaky disney

[Sarah]

What an incredibly un-helpful live chat you had.....

I've called cust. support in the past, and all they have only been able to help with account issues (subscribtion type stuff), no help with tech or game issues. Basically, cust. support is the billing dept.

If anyone calls and finds out otherwise, PLEASE post it here so we can all call

I'm also sick of waiting for the boss battle, and I fear all that new content they have promised us in February will keep us busy for a day, changing our looks and getting a tat.....


sigh

[mrcharisma316]

i wouldnt completely knock changing youre looks cause my pirate looks like a midget

[Mars]

This is the email I just got yesterday, utterly useless, and I asked in my email for them to refrain from sending me a "canned" reply, but no one there seems to listen to their customers anyway. Here is the 0.5 seconds of automated "customer service" I got - Dear Pirates Online Guest,

Thank you for contacting Pirates of the Caribbean Online.

Please know the Pirates Online team is currently looking into this
issue. All players will receive a fix to this problem in an upcoming
patch, which will be automatically downloaded and installed when
released.

We appreciate your help and patience in resolving this problem, and hope
you continue to enjoy your time spent in Pirates of the Caribbean
Online!

Thank you,

Dessira
Pirates of the Caribbean Online