WARNING: Inventory Glitch Causes Irreversible Damage

[Captain Gas]

Mates, I know the screenshot thing is a great idea but there is one slight thing...people can copy and paste images of a legendary weapon from the Internet and paste it inside the e-mail to trick Disney. Although they may be able to check the date and the player, they may not notice and may be fooled by this. The screenshot thing isn't a bad idea, yet still not a good idea either.

[Davy_Mcwrecker]

Originally Posted by JackSeaeagle

Mates, I know the screenshot thing is a great idea but there is one slight thing...people can copy and paste images of a legendary weapon from the Internet and paste it inside the e-mail to trick Disney. Although they may be able to check the date and the player, they may not notice and may be fooled by this. The screenshot thing isn't a bad idea, yet still not a good idea either.

They would have to take a picture of the clothing item/weapon being used by the pirate, as so to not be PhotoShopped....

Originally Posted by Chase

Welcome to Toon Town Technical support!

^Just from that, you should know that you have gotten the wrong person.

[Tiberius Fireskull]

I'm extremely sorry to hear about this, especially with such a nice item. It is very wrong that they would not give it back to you. As others have said, it really is not that hard, and any other game would do it. Why POTCO doesn't do it, I have absolutely no idea. If these people aren't trained to do it, then that is just bad employee hiring on POTCO's part. If they don't want to do it, then its that person. If they are not authorized to, then I have nothing to say other than that POTCO should fix their employee guidelines. It's only going to take-what? 10 minutes of their time? Less, probably? Why is it that hard to just do it? I side with POTCO on a lot of things, this is not one of them. They need to get their act together with their customer service, especially when it is a bug in the game that causes it.

What I find interesting is how an accidental character deletion which is almost always going to be on the part of the player can be fixed, but they can't/won't fix a problem that was created by a bug in their game. It is absolutely unacceptable that POTCO refuses to give this item back to you. As you said, any other game would do it. I would do everything in your power to get it back, not really for the sake of getting it back, but because as the customer, you have rights, and it is completely unfair to penalize you for something that is their fault. It is like having a house worker break your T.V. and then refuse to fix it.

Keep trying, Mr. Firewalker. Do not give up, because the treatment you are getting is completely unfair.

[Kat Five Knives]

Their argument that they cannot check to see if you did possess something is invalid. Otherwise, we would have had completely empty inventories when the servers were reset this past February. How did they know what we had before the update that caused all the problems??

yeah.. that's what I thought....

I love you big D, but please give Jason his coat back.

[Davy_Mcwrecker]

We need player rights! It's time of the civil war of the mid 1700's!!! Arrrgh!!!

For one thing, they say that ALL data is theirs, and the reserve the right to do what they want with it, so why WEOULDN'T they give it back, or at least let the people who have already done it re-do the quest, and get whatever items from the quest that is not in their inventory. Savvy?

[mikhailskills]

All i can say is WOW!!! This is so not right.

I had a little talk with live chat too. "chris told me this..Chris: There is no problem with another Pirate that stands in anothers shadow." if thats how they feel why did they remove the Coin emote?

I hope you get your jacket back Jason.

[Jason Firewalker]

episode 2 i guess of the discussions:
all i wanted was one simple answer to a question: WHY cant my coat be returned?

info: A Technical Representative will be delivering World-Class support to you shortly. With 1 guests in queue, your wait time is expected to be 0 minutes.
info: A Technical Representative will be delivering World-Class support to you shortly. With 1 guests in queue, your wait time is expected to be 0 minutes.
info: A Technical Representative will be delivering World-Class support to you shortly. With 1 guests in queue, your wait time is expected to be 0 minutes.
info: You are now chatting with 'Anthony' [after 10 min of waiting]
Anthony: Hello Me.
Me: hi
Anthony: Welcome back to Live Chat.
Anthony: What may we help you with?
Me: well i has to deal with my inventory
Me: a glitch has caused one of my most prized clothing items
Me: Adventure Long Coat
Me: to dissapear right off my back
Me: and be trashed
Me: i have come to here several times before
Me: with this issue
Me: never getting a strait answer
Anthony: Meaning you are hoping that I will be able to provide you something different than what has already been provided by Chase yesterday, correct?
Me: he never gave me the answer as to why
Me: my coat cant be returned
Me: he just said it cant
Me: and i am trying to be as calm as i can about this issue
Anthony: He stated that we were unable to verify the events that you reported. Meaning that we could not find any evidence for your report that a glitch caused your items to be deleted.
Me: how can i prove it happened?
Me: i can prove i had the coat
Me: and i rarely ever take this coat off
Me: cause of how much i liked it
Me: many other pirates are willing ot vouch for me here
Anthony: Unfortunately there is nothing further to discuss on this issue.
Me: so ur saying just because i cant prove it happened
Me: that it cant be fixed
Anthony: Me, it's obvious that you really liked the item, we understand but we apologize there is nothing further that can be done in order to restore the item for you.
Me: and yet ur refusing to give the real reason why
Me: i can verify the events as much as i can
Anthony: I already gave you the reason.
Me: are you afraid that by doing such you open the doors to others claming they had items?
Me: cause i know the files are editable
Me: and there is no reason they cant
Anthony: Unfortunately, you are now discussing something outside of the actual issue.
Me: atleast by reopening the quest so i can regain the coat myself
Me: it may be somewhat outside but its related
Anthony: Unfortunately there is nothing further to discuss on this issue.
Me: i belive otherwise
Me: believe*
Anthony: Of course. But that doesn't change the fact that the item is not available for restore.
Me: so ur admitting to poor services to a paying customer who has been supportive of this game since nearly its creation
Me: i know im not the first person to experience this issue
Me: and seeing as its not been fixed in nearly a supposedly 2 years, there is a huge problem here
Anthony: We understand you are frustrated and once again we apologize that we are unable to provide you the resolution you expected. Did you need anything else today?
Me: i want an explanation of why it cant be restored
Me: other than you cant verify it
Anthony: We have stated that already and you have stated that that was not good enough for you.
Me: as if if i could verify it could u give the coat?
Anthony: Unfortunately we are going back and forth. Having another player vouch that you had the coat is not going to help in this case Me. It unfortunately does not work that way.
Me: well seeing as ur system failed to record the glitch
Me: screenshots and word of mouth is all that can be shown as proof
Anthony: At this time if you do not have anything further we will need to move on. Thanks for stopping by and we hope you have a nice day.
Me: again u refuse to answer my questions
info: Thank you for chatting with us! Please take a moment to fill out our Experience Survey.

if anybody wants to help annoy disney into action, feel free to do so non violently.

[Stephen O'Malley]

I already sent in my request for more detailed server AND user logs. Got a response, representative only really liked one of the things I mentioned (not having to do with this). Whether or not they take my other requests seriously, I'll just have to wait and see.

[Dark_Pixie]

I really don't understand why they can do a pirate restore and not an inventory restore. As I've said, Disney can easily bring back your coat or open the quest again, so it's pretty much a case of them refusing to do it. They say they need proof that you've had the coat before, and haven't got it now. This can easily be checked by the representative, by going into the files to see the quests that you've completed, or simply looking at an earlier backup and seeing that you had the coat.

This is not fair, because Disney have made a mistake on their part, and are refusing to compensate for it. It just isn't fair.

[Jason Firewalker]

Id post the chat that i had with POTCO Technical Support from Friday but alas there is nothing to copy and paste.

POTCO Live Chat refused to even chat with me aver nearly 30 min of waiting in an empty line. I take it i was being deliberately ignored because of my previous chats.

[Mr. Gibs]

Its always Disney who do funny stuff that kills everthing...

[Ice_Storm]

Originally Posted by Jason Firewalker

The Scenario:
Fairly recently last Sunday evening i had embarked on yet another hunt for the great weapons deep in the Raven Cove Mines. While there i had picked up a normal "Plain Cotton Tank" which was quickly added into my inventory using the "Take All!" button. However i like my clothing more exotic so i immediately tried to trash it. As we all know a confirmation pop up appears to make sure you want to trash that particular clothing. It had displayed the "Plain Cotton Tank" nicely with its name displayed below, so i hit "OK".

What happened next is nothing short of disturbing. My Adventure Long Coat, as we all know is only obtainable by completing a quest you can only do once, was trashed RIGHT OFF MY BACK! I was wearing the coat at the time and that is what was trashed instead of the shirt.

Naturally i was in shock! That was one of my most prized clothing wrongfully taken before my eyes. I wasted no time in emailing disney about the issue and sending a bug report with the appropriate log files. I was told to contact Technical Support via live chat as soon as i could which would be Wednesday.

in short Disney Technical Support has failed their duty to solve issues and amend the damages caused by them. Be wary Pirates as i doubt they will even acknowledge this bug exists and it was my own fault for throwing my beloved Adventure Long Coat away. This means also it will likely not be fixed and will haunt other pirates besides me.

There is but two things I need to tell you right now.



1) As said in the Member Agreement of Pirates Online:

You do not own the Account, nor do you own any data stored on our servers. When using the Service, you may accumulate things, including currency, treasures, skills, equipment, and other items, that reside as data on our servers. All Account data may be deleted, altered, moved, or transferred at any time for any reason or no reason at all in Disney's sole and absolute discretion. In the event that such data is corrupted, destroyed, or otherwise lost, you acknowledge that Disney shall not be subject to any liability.

This is why they can get away with it and not do anything. They aren't responsible for that glitch that wrongfully deleted your Adventure Long Coat on your Pirate config file on their server towers because of this paragraph in the Agreement. We have to complain enough to them to get this agreement to change, if wanted.

2) Disney runs a game that's known to have tons of problems due to their outdated Panda 3D game engine and the lacking intelligence of the developers to program it to work correctly (hint hint, the lag for example).

Wow. Can't believe the Member Agreement stopped you from getting your item back.

It's so lame.

I know how you feel though. I lost my Fine Cutlass because of this bug, too.

[Jason Firewalker]

well those lines also put a dent into their story as well.

When using the Service, you may accumulate things, including currency, treasures, skills, equipment, and other items, that reside as data on our servers.

that means the data showing that my coat is deleted is recorded somewhere in their files, no?

All Account data may be deleted, altered, moved, or transferred at any time for any reason or no reason at all in Disney's sole and absolute discretion.

does not All Account Data include one's inventory and it can be "altered"?

so they can give my coat back but refuse not to for some ungodly reason.

[Ice_Storm]

Originally Posted by Jason Firewalker

well those lines also put a dent into their story as well.

that means the data showing that my coat is deleted is recorded somewhere in their files, no?

does not All Account Data include one's inventory and it can be "altered"?

so they can give my coat back but refuse not to for some ungodly reason.

1) The answer to the question in Yellow:

Of course. All progression-like actions are auto-saved constantly to your Pirate Save file. This includes whatever you found in Loot like Weapons and Clothing.

Every time you get a new item, the game overwrites your Pirate Save data, so the next time you login, you'll still have that specific item in your inventory.

Same goes if you delete something from your inventory. Every deletion action is also recorded and auto-saved into your Pirate Save file, because honestly, it would be annoying to have to delete the same item again and again upon game launch.


Yes. It is recorded. However, it was a packet of data sent to the server then probably auto-deleted by the server tower itself (or a human monitoring it).


It gets deleted because they didn't create a system where each account on their server is given packet logs so Tech Support people can see which action took place and when, possibly also able to undo the action. Every account would have that specific function, and that takes a lot of effort to program, I would think, but it's possible. Other game companies have that.

I guess that happens when they try to create new services from scratch tied to Panda 3D game engine that has little documentation support or lack of compatability for MMO functionality services.



2) The answer to the question in Orange:

Yes, everything in the game that behaves as a progression action like the inventory is included and, can be altered.

There's two things they can do:

1) Pirate data roll-back (We've experienced this a lot during summer, I think).

But, ask them if they could roll-back only your pirate data to the day before the game wrongfully trashed your Adventure Long coat. Disney does back-ups for all accounts on the server and save "stable" data in case of major malfunction.

You still have hope by this method until the next back-up is done, saving the data of the deleted Adventure Long Coat value (0, if I am not mistaken. 0 meaning you don't have it in inventory. 1 meaning you do have it in inventory.)

2) The developers have to specifically go into your pirate save file and change the data manually. In reality, this rarely/never happens, because their Member Agreement states that it isn't their problem and they don't have to help you.

And yeah, they chose not to help users specifically because it doesn't mean more pay to them.


Best bet is the roll-back idea. It's not completely lost yet.

[Jason Firewalker]

thank you Ice_Storm and everybody. Ill be sure to make quite an argument on Wednesday to hopefully not just get my lost coat back but also help others retrieve their lost items as Ive heard that Im not the only recent victim.