Shut out of the game! REFUND! HELP!!!!

[edwardburnskull]

I got the update for the new Port Royal, I waited for an hour for It to be released, logged in, I was at "connecting"(before home page) and the screen went black and told me to send a report, I did, it told me to uninstall the game and then reinstall it, I did, I got the same outcome. I tried changing to the X9, I have X10, which should work fine. my connection is fine: exccellent and connected. What should I do? Do I get a refund? HELP!


Edit: thanks to Zeppers (not that others didnt help but this person came up w/the solution.) I can now get In, but I am most displeased with the update, There is LOTS of Lag I see and I get lost in the new port royal. to be positive grenade explosions Now make noise. PLEASE CLOSE