Shut out of the game! REFUND! HELP!!!!

[edwardburnskull]

I got the update for the new Port Royal, I waited for an hour for It to be released, logged in, I was at "connecting"(before home page) and the screen went black and told me to send a report, I did, it told me to uninstall the game and then reinstall it, I did, I got the same outcome. I tried changing to the X9, I have X10, which should work fine. my connection is fine: exccellent and connected. What should I do? Do I get a refund? HELP!


Edit: thanks to Zeppers (not that others didnt help but this person came up w/the solution.) I can now get In, but I am most displeased with the update, There is LOTS of Lag I see and I get lost in the new port royal. to be positive grenade explosions Now make noise. PLEASE CLOSE

[Edward Edgemenace]

Did you try the GRAPHICS OPTIONS button on the login spash screen?

[edwardburnskull]

Originally Posted by Edward Edgemenace

Did you try the GRAPHICS OPTIONS button on the login spash screen?

Whats that? If you mean the place where you view your characters and then press play, Im stuck right before it!

[Dr. Zeppers]

Originally Posted by edwardburnskull

Whats that? If you mean the place where you view your characters and then press play, Im stuck right before it!

On the screen where you login, there is a new "Graphics Options" button.

There are 3 settings "OpenGL" (default) "DirectX 8" and "DirectX 9".

Try the other settings. This has been an issue with a number of people with this new update. It was good of them to give us the option, but it seems to be causing some conflicts with some of those that already had the game working.

[edwardburnskull]

Originally Posted by OFxZeppers

On the screen where you login, there is a new "Graphics Options" button.

There are 3 settings "OpenGL" (default) "DirectX 8" and "DirectX 9".

Try the other settings. This has been an issue with a number of people with this new update. It was good of them to give us the option, but it seems to be causing some conflicts with some of those that already had the game working.

I tried that didnt work

[Walker Boh]

edward i had same problem try this it worked for me

just on a hoot tonight i went back one more time to chat.. guess what. i got it fixed with their help heres fix
C:\Program Files\Disney\Disney Online"

JAMES:Locate and open the "game_options.txt" file


JAMES:Ok find the following lines and modify them accordingly;
state
working
api
default
texture_compression
0

JAMES:Correct, save the changes and try logging in for me.

JAMES:Be sure not to change anything under Graphics Options

when you save be sure to use "save as " then name file game_option.txt

[Edward Edgemenace]

Yes, "texture compression" to 0 should help people who can't get past GRAPHICS OPTIONS. Thank you for reporting this here, where it helps.

[edwardburnskull]

Originally Posted by Walker Boh

edward i had same problem try this it worked for me

just on a hoot tonight i went back one more time to chat.. guess what. i got it fixed with their help heres fix
C:\Program Files\Disney\Disney Online"

JAMES:Locate and open the "game_options.txt" file


JAMES:Ok find the following lines and modify them accordingly;
state
working
api
default
texture_compression
0

JAMES:Correct, save the changes and try logging in for me.

JAMES:Be sure not to change anything under Graphics Options

when you save be sure to use "save as " then name file game_option.txt

I dont understand what your saying to do can you clarify that for me, I really dont know much about computers or what you said, but I cant get to options if thats what your saying.

[Dr. Zeppers]

Originally Posted by edwardburnskull

I dont understand what your saying to do can you clarify that for me, I really dont know much about computers or what you said, but I cant get to options if thats what your saying.

He is proposing that you navigate in explorer to your:

"C:\Program Files\Disney\Disney Online\PiratesOnline"

folder, and locating your "game_options.txt" file.

Open this file with Notepad, and review the information.

Change the file manually per his recommendations (if your attempting his solution). Save the file, and try to run pirates again.

Do NOT reenter the "Graphic Options" button/section of the launcher once you manually edit the file, or it may revert back to its previous (non-working) entries.

I hope that is helpful.

[Rackat]

Hover mouse over "Start" button.
Click the RIGHT mouse button.
From the pop up menu that appears when you RIGHT click choose "Explore"
Once the navigation folder opens, look for a sub-folder called "Program Files"
Double Click on the "Program Files" folder
Look for the Folder within "Program Files" called "Disney"
Double click on it and look for the folder called "Disney Online"
Double click on it and look for the Folder called "PiratesOnline"
Double click on it and look for the file called "game_options.txt"
Right click on the "game_options.txt" file and choose "Open With", then choose Notepad.
Modify the file as stated in a previous post.

[akamystic]

Originally Posted by Rackat

Hover mouse over "Start" button.
Click the RIGHT mouse button.
From the pop up menu that appears when you RIGHT click choose "Explore"
Once the navigation folder opens, look for a sub-folder called "Program Files"
Double Click on the "Program Files" folder
Look for the Folder within "Program Files" called "Disney"
Double click on it and look for the folder called "Disney Online"
Double click on it and look for the Folder called "PiratesOnline"
Double click on it and look for the file called "game_options.txt"
Right click on the "game_options.txt" file and choose "Open With", then choose Notepad.
Modify the file as stated in a previous post.

This does work as I had the same issue on my second PC with the NVIDIA graphics card. As soon as I modified the game_options.txt as described in a previous post, it worked fine. Changing the Direct X or Open GL in the game options did nothing whatsoever.

[edwardburnskull]

Originally Posted by Rackat

Hover mouse over "Start" button.
Click the RIGHT mouse button.
From the pop up menu that appears when you RIGHT click choose "Explore"
Once the navigation folder opens, look for a sub-folder called "Program Files"
Double Click on the "Program Files" folder
Look for the Folder within "Program Files" called "Disney"
Double click on it and look for the folder called "Disney Online"
Double click on it and look for the Folder called "PiratesOnline"
Double click on it and look for the file called "game_options.txt"
Right click on the "game_options.txt" file and choose "Open With", then choose Notepad.
Modify the file as stated in a previous post.

There is no such file as game_options.txt

[Dr. Zeppers]

Originally Posted by edwardburnskull

There is no such file as game_options.txt

The following link reflects how to create this file on the latter half of the guide.

http://www.piratesonlineforums.com/f...ad.php?t=10133

The game should create it once you change settings under the Graphic options within the game itself. If its never loaded completely before, this may be why its not there. It would mean your system is using all the defaults (likely Open GL, instead of DirectX9)