Disneys Inept-Technicial Support: Mail Flooding

[Rackat]

Originally Posted by Maximvs

And thats the reason I posted it - mostly (someone might as well get a chuckle out of it ) It just goes to show that their level of support is an all-time-low, and listening to the most loyal of us is non-existent...

Preaching to the choir, brother. But you preach it well.

Originally Posted by Maximvs

I woul love to see...

a) a submission system where current Test Users could submit names to them for New Test Accounts (kind of the I told 2 friends idea). This way - you could have people in test who want to be there (and know what to do there) without needless e-mail spamming to hope to get a few good testers.

If this ever gets implemented (highly doubtful since they rarely take the best of our ideas), then Edward Edgemenace should be one of the first new testers. The guy has it down and could really help POTCO.

Originally Posted by Maximvs

b) ditch this robo-cop automated junk already... ok, I RUN a IT Service Desk - so I know responding to 1000's of people everyday is not possible - but they are ALREADY A MONTH behind in junk e-mails, and SOMEONE has got to read these things and note that there are more than only 2 solutions (which are not solutions...) - notice trends (like Direct X or a Type of Router) and look closer at those sent files to get these trends to make better messages for sending...

Sadly, or humorously depending on your perspective, I never submit anything to Disney. If they don't listen to the people on test, the people on these forums, or even to the in-game submissions, why the heck would I waste my time trying to email their "Support"?

Originally Posted by Maximvs

c) Have a progress centre set up so people can see the progress of your account and the issues listed within it. You log in - you see you submitted 10 issues - you see that 7 are 60% complete and 1 at 10%, 2 are at 0% - whatever - at least people know where it is...

Again, great idea that will probably never see the Caribbean sun.

[Edward Edgemenace]

Originally Posted by Rackat

then Edward Edgemenace should

ROTFL - hey, no naming names! Actually, I'd rather be fixing the glitches, not finding them (believe it or not, many are much better at that than me.)

OK Rackat, here's your 20 doubloons: