My Letter to POTCO

[Jack I]

Originally Posted by Davy

I just wrote an email to POTCO. So far, after 4 or 5, they haven't responded. It's been almost a month now, so I should be hearing back from them.

a. I asked when my cloth map, authenticity certificate, and crew kit was coming.
b. I asked what would happen if I cancelled my subscription and started back up later, such as: If I can keep my guild, my founder title, my weapons and levels, my friends, my DXD friends, etc.
c. I thanked them in advance for their reply.


If POTCO is acting normal, I should be filling you all in with their reply in June.

I want to say something about it all, but the last line killed all things I wanted to say before.

[Captain Jhawk]

I know what you mean, I've been contacting Tech Support about an issue I'm having with the game. So far they've been good, but the last email I got from them was like 3 weeks ago or so! Disney is a VERY slow responder...

[Ducky Wucky]

It's also a big company. So they're pretty busy.

I don't know how long you've waited, but just give it some time. <--- E-mail wise. Not packaging. Everyone knows that Disney is slow with packaging. I've never received almost six Toontown Newsletters.

[Chris]

lol yea disney is a HUGE company has many departments and so they probly mix potco shipments with other disney shipments in the distribution center somewhere in cali

[Angel]

LOL, tell them I'll pick it up for u lol!!

[The_Farmer]

Well, from what I've noticed with the other Disney online games I've played, they take a LONG time.

[Pirate Lord]

Well, they always get back when it refers to "Why did I get suspended" or anything along the lines of that. Then they go to Feedback Questions etc. Finally, what ever is left.

[Sarah]

Originally Posted by Ducky Wucky

It's also a big company. So they're pretty busy.

I don't know how long you've waited, but just give it some time. <--- E-mail wise. Not packaging. Everyone knows that Disney is slow with packaging. I've never received almost six Toontown Newsletters.

Yes, they are a big company, and therefore should have a BIG customer service department. If I ran my business the way Disney ran theirs, I would be out of business.

Hope you get a response before June

[Angel]

You will keep ur notoriety though. I was told through the grapevine u lose ur founders status. Wasnt positive on it though.