Closed down, or am I being shafted?

[StellaInTheSky]

If it makes you feel any better, I usually have to go through the log-in process 10-20 times depending on the day and time of day. I type my password and the log screen flashes but then says its encountered an unexpected error and gives me the bug report webpage. I've gotten on Live Chat and they just tell me its either my driver needs updating (not true) or...not even kidding, "they have no solution for the problem".

So essentially I spend quite a bit of time just logging in. Refunds would be very nice when this stuff happens...