Chat System Anomalies - Disecting the flaws.

[Slouyx]

There are guild names with Hell in them, and it is perfectly obvious its not he'll. I do not think Disney cares too much about that word unless you are using it in an obviously rude way. And that's funny, because mistress does NOT go through italics. And I did notice one time, I was being filtered very heavily, my chat not going through even on my own screen, and even if it did, it was delayed by even minutes. And I hadn't been suspended/banned/given a warning in over a year. It is Disney's thing of targeting certain accounts. My friend got suspended for saying her other character's name. What did Disney say the reason? " We found a transcript from your account containing personally identifiable information." And I could say my other character's name, no warning at all. And I do notice, if something I say does get filtered, it may not get filtered for someone else. Even when the word is not in italics, it may be filtered. If they don't want us to say that word, they should have put it in italics. And at least give us a warning that the message got filtered. Disney should moderate everyone fairly, not target certain people, which is what seems to be going on.

[Cpt. Charlotte Doyle]

sureshot, I realize that you have been with the game since its birth- but some of these arguments are simply splitting hairs and poking the bear (not saying anyone is a bear here, simply a figure of speech). i'm surprised that EE has continued to entertain you by giving response. and whereas you have come across much of this information by experience- as have i- many other players have not. this gathering of information is a great resource for those people. and yes, i have considered other players rude when they simply refuse to find their own enemy to fight instead of mine, and blatantly ignore a polite request to stop. now i realize that they may not have received any such plea and assumed (i know this word has become somewhat of a taboo in this thread but here it is) that i was fine with them taking my rep, or even thought they were doing me a favor by helping me out. this thread does give a new way to look at a situation in a game where not only communication is key, but also common courtesy.

[Captain Sureshot]

lol EE, it took a month and a half for that?!! And you still can't give me a source for your "fact" that "the broad majority of players in this game, in fact, do assume they are being ignored." I want a source for your fact. Empirical data of the POTCO playing broad majority and their assumptions. Something from when you first posted your "in fact" statement. Waiting. Yawn.

Originally Posted by Edward Edgemenace

It is no assumption: 100% of the time chat filter has been an issue resulting in a dispute within numerous large guilds, the person filtered was offended at being ignored and said so. This is not merely dozens of times, but over a hundred times in my indirect experience. Try being an officer and mediating situations; you will find this chat filter being partly responsible almost every time.

I don't know why you would insist on your repetitious implication of the opposite. Since you have said you use other communication, you obviously can't appreciate just how frequent this is, for normal players in this game. I am assuming, based on your militant insistence, that the entire guild you are in uses some external communication method. So in-game chat anomalies do not affect you nor your guild, at all. Talking (chit-chat) as you type, it is very clear when something doesn't go through. You know within 3 to 5 seconds from the time you press "Enter."

But for normal people playing the game, it is very different. Without any knowledge of the server-side filter, the most natural human assumption is that the message did go through (because the game indicates that it was sent successfully) when in fact, it did not. Every dispute I've mediated where this chat filter was an issue, people have said that they were being ignored. Not some, not most, not merely dozens: every one.

"...over a hundred times in my indirect experience"!?! well, there's irrefutable empirical data on the broad majority if I've ever seen any /sarcasm LOL

[Dog Firestack]

Here's another one,

We were.

[Tiberius Fireskull]

Originally Posted by Dog Firestack

Here's another one,

We were.

All I have to say is wow... that is an EPIC FAIL! I can think of ways that can be used inappropriately, but then again, any word can be used inappropriately.

I noticed that I have been being filtered even more lately, and I couldnt pick out what it was that was making my sentence being filtered. They really need to add a message saying something like: The chat you have sent did not go through because it contained the word(s) __________. Not that hard Disney! All I can say is that this is starting to get out of hand.

Is anyone feeling more filtered than usual recently? I certainly am. And a lot of the things on their "black list" are perfectly fine! Porc... K I dunno how you can use that word inappropriately...

Dog is... Dog is going to sail to Tormenta.

Now Dog finds that "we were" is filtered.... Thats just insane...

[Slouyx]

Disney focuses very much on their moderating, but, many of the things that get filtered are PERFECTLY fine to say. " We were " gets filtered? That's funny, it doesn't get filtered for me, but I have seen it get filtered for others, and they would have to separate their sentence so I would get the message. " We were ranking. " Um, yeah, that's a good sentence to filter /sarcasm.
Disney is slowly ruining their chat system, and sooner or later it will be nearly impossible to just talk about something in the game or ask questions. " Can you take me to Tortuga?" Filtered. For only some users, though. Yes, it does seem VERY likely that Disney does target certain accounts for more "extreme" monitoring.

Why is this? I would understand if the person has violated the terms of use recently, but, me, I haven't had an account violation for well over a year now. And yet, I still find sometimes, I am HEAVILY filtered, and my chat coming up VERY late from the time I entered it (Usually means FILTERING. My internet is great, thank you.)

Yes, and this may also be the reason why certain users are given violations for UNKNOWN reasons or UNFAIR reasons. For the unfair reasons, like talking about a weapon, (Yes, people have been suspended for talking about in-game weapons.) It is like the people who are moderating DO NOT play the game at all. So, perhaps the reason why my friend was suspended for saying her other character's name ( which was a perfectly piratey name ) was because the moderators DO NOT have knowledge of the game, they just look at the chats and decide whether to suspend or not. For the unknown violations given, that sounds like Disney changing their rules as they go along (which did happen.) Yet, we do not know if the moderators are HUMAN or not. (May just be a machine.) Maybe a more safe way to moderate a game is to actually get people to CHECK these things. It would be Disney's fault if someone didn't have test server because of an unfair violation that occurred. And even the violations that are pulled back due to the account contacting live chat, it will STILL count in guild competitions (In the first guild competition, the majority of members could NOT have violations, and the guildmaster could not have had a severe violation.) AND against test server sign ups.

For the sake of the chat system for this game, it sounds like Disney needs to pull things together. Their moderating is all over the place and is not executed fairly and equally to everyone. It does sound like abuse is going on here.
( Sorry if this seemed harsh.)

[Tiberius Fireskull]

Perfectly said Slouyx. They have to get their act together and fix this, or players will get angry. As I said before, they should at least tell us when the chat doesnt come through, but still, why in the world to they censor PORC. I'm pretty sure its impossible to use that word badly....

And Slouyx, maybe the reason your friend was banned for saying her other pirate's name could have been considered personal info.... but thats kinda extreme....

Im pretty sure that I have been filtered more heavily lately, as I said before, and just for the record, I have absolutely no violations, and have never been banned. Its not just for the players who have had account violations, but for everyone.

[Dog Firestack]

Being a deck.

That filters me.

[Slouyx]

Originally Posted by Davy Fireskull

And Slouyx, maybe the reason your friend was banned for saying her other pirate's name could have been considered personal info.... but thats kinda extreme....

Dog, I'm looking at the things that we say normally, "being a deck" is not something someone would usually say. The things like "we were" are the things that shouldn't be filtered.

It can't be considered PERSONAL info because it's on an ONLINE GAME. "Slouyx" is not personal info. It's a name I made up. If it was really associated with me in life, then okay, it's personal info. But a character's name is NOT personal info. That violation is DISNEY, looking for an excuse to suspend a certain user, which it what seems like they do sometimes, which is considered them ABUSING their moderating powers. (Then again, it could be just a machine. But their still held responsible. They should at least CHECK these things if the machine finds something that might have violated terms.)
They say they have the right to give violations to any user at any time for any reason, but, does that seem fair to us users?

[Tiberius Fireskull]

Being a deck.

Actually slouyx, if you mess around with the word "deck" it can be considered inappropriate... thats probably why... and how did you find that out anyway Dog?

It can't be considered PERSONAL info because it's on an ONLINE GAME. "Slouyx" is not personal info. It's a name I made up. If it was really associated with me in life, then okay, it's personal info. But a character's name is NOT personal info. That violation is DISNEY, looking for an excuse to suspend a certain user, which it what seems like they do sometimes, which is considered them ABUSING their moderating powers. (Then again, it could be just a machine. But their still held responsible. They should at least CHECK these things if the machine finds something that might have violated terms.)

Remember! This is Disney we are talking about! Banning people for the dumbest things! Now I may be wrong, and I probably am, Im just sayings its possible. As I said, its extreme, but possible.

[Dog Firestack]

I was just saying like, great job being a deck hand on the ship, cause my friend was repairing and stuff.

[Slouyx]

It may not have been the phrase "being a deck." It may have been another phrase in what you said that got the sentence filtered.

[Tiberius Fireskull]

I think it probably had to do with the word deck... but keeping in mind that the phrase "we were" gets filtered, it could just as easily have been "job being".

[Tiberius Fireskull]

you should add "get off" to the list EE. My brother was on my ship and I jokingly told him GET OFF MY SHIP!!! and it didnt go through.

[Dog Firestack]

On POTC = filter.

get homework = filter.

and lost = filter.

Epic fail D.

Telephone alone goes through also by the way Edward.