Server Down?

[monkeefriend]

WoW Ms.!! i got that same exact email yesterday also and was thinking...WTH? i didnt try to unsubscribe from disney games or any mailing list! I have also done everything you have that was advised to do...directx update...driver update for ATI Radeon hardware for my pc and it still happens!! i get the Microsoft error every time!! so don't take it personally....there are probably many many pirates out there that are in our same boat that aren't forum members that we know about so i guess we'll just have to wait for the next big update or public launch to see if we're in or out......it's been 8 days since we got cut so how ya doing? i'm frustrated no doubt but i've come to accept my fate and walked the plank...swimming in seas unknown at this point...lol

[Grandpa]

Originally Posted by Ms_Moofers

I'm starting to think it's personal - although I have reported microsoft error messages several times a day this is what my one and only email from them (dated yesterday) says:

"Hi,

Thank you for contacting Pirates of the Caribbean Online.

Please do not reply to this message, as it is not an unmonitored e-mail address.

If you are trying to unsubscribe from one of our mailing lists, please follow the directions at the bottom of the e-mail you received. This will ensure that your request is handled correctly and as quickly as possible.

For the latest news, check out our official web site at:

http://disney.go.com/pirates/online/index.html

Regards,

Pirates of the Caribbean Online"

I wasn't trying to unsubscribe, all I was doing was reporting a bug - oh, and if I was trying to unsubscribe, there was nothing under the signature - I just want to play the game -

btw - thanks for posting what they sent you - I did update my direct X but nothing changed - and can't even get to the options menu - dumb mircrosoft error message

I got the same message in responce to a bug report.
Guess the old canned message got plumwore out from over use.

[Ms_Moofers]

Originally Posted by monkeefriend

WoW Ms.!! i got that same exact email yesterday also and was thinking...WTH? i didnt try to unsubscribe from disney games or any mailing list! I have also done everything you have that was advised to do...directx update...driver update for ATI Radeon hardware for my pc and it still happens!! i get the Microsoft error every time!! so don't take it personally....there are probably many many pirates out there that are in our same boat that aren't forum members that we know about so i guess we'll just have to wait for the next big update or public launch to see if we're in or out......it's been 8 days since we got cut so how ya doing? i'm frustrated no doubt but i've come to accept my fate and walked the plank...swimming in seas unknown at this point...lol

I'm frustrated beyond words!

[Ms_Moofers]

Sorry for the double post but I got another email which I found really irritating.

First, here is what is on the front/opening page of the POTC website for Specs:
" Windows 2000/XP
Pentium 3 800Mhz processor (P4 1Ghz rec.)
256 MB RAM (512 recommended)
400 MB disk space available
32MB graphics card (64 MB recommended)
DirectX 9 or better
Broadband internet connection"

BUT here is what I got in an email:
"Thank you for contacting Pirates of the Caribbean Online.

The log files in your bug report indicate that your computer does not meet Pirates Online minimum system requirements, listed below:

The current minimum requirement for Pirates Online Beta:
Windows 2000, XP or Vista
Pentium 4 2.0GHz or faster
1GB of RAM
128MB video card
DirectX9 or better

If you feel your computer meets the requirements listed above, and you received this message in error, please report a bug using our Report Bug web page:

https://apps.pirates.go.com/pirates/support/feedback

Thanks again for your email and we look forward to seeing you soon in Pirates of the Caribbean online."

SO, obviously they cannot appeal to anything other than newer computers - which is sad - my computer isn't even a year old and I'm not finished paying for it yet! Only thing I'm lacking is the Pentium 4 - - mine is only a 3

[monkeybugs]

How do I find out what version of DirectX I am using? I can't seem to find it anywhere

[Ms_Moofers]

Not being a computer geek by any means, I just went to DirectX 9.0 site and hit download or update - seems I already had it because it went to "finish" almost immediately - if you google DirectX 9.0, you should get the website with no trouble. Best of luck to you - now I can't even login

[monkeybugs]

Originally Posted by Ms_Moofers

Not being a computer geek by any means, I just went to DirectX 9.0 site and hit download or update - seems I already had it because it went to "finish" almost immediately - if you google DirectX 9.0, you should get the website with no trouble. Best of luck to you - now I can't even login

I did the same thing, clicked download - and it went immediately to finish, so I guess that means we have it already I am still trying desperately to figure out why I have so so much lag and freeze time. I can freeze for up to ten minutes at a time.

[Sr.Penguin]

Right there with you Moofers, did the exact same thing and the exact same thing happened.

I don't even understand why I can't even get in because I probably have most of what they said in that email. The RAM or MB may be a bit off, but not by much.

Hopefully they fix this bug this week.

[piratesahoy]

I wasn't able to get in until I put in a new graphics card. Not sure what I had before, but it must have been the problem because I can now get in the game. I got a 256MB. I have much less lag, the graphics are good, basically everything runs much better. It was about $130 and pretty easy to install. Good luck

[Ms_Moofers]

So, just to show how much I DON'T know about computers, I thought I had a Pentium 3 - well, I dragged my computer to Best Buy this morning with the specs they sent me and guess what? I don't have a pentium at all - I have in Ingtel Centrino Duo - which they told me was a dual processor and much faster than the Pentium 4 - go figure! They also told me all my other componets were faster/higher than they required... so, why can't I get on? They think maybe their server doesn't recognize my dual processor - so now I need to fill out another bug report and tell them to make some more adjustments - Anyway, I wanted to share this in case others also had a dual processor - oh, and Best Buy didn't charge me anything

[Bizneo]

I also have a Duel processor CPU. AMD Athlon™ 64 X2 Dual-Core 4400

I have no problems playing, just the normal server lag. How much Ram do you have?

[monkeybugs]

I am running Dual processors as well and am able to play. Running Pentium 5 2.66GHz & 2.67 GHz with 1 Gig of ram with Windows XP media edition and a GeForce 7300 GS video card. Everything seems to be working properly. I have tried to install DirectX 9 - but I think I already have it. Also have cable connection. My biggest problem playing the game is long periods of freeze time. Still can't figure that out. Anyone have any suggestions? I have the latest video card drivers.

[Bizneo]

I really think the long freeze is server related. I know some of the other beta's I've been in they run software in the backgound that adds more stress to the server so that they can see how well the server can handle it. The server could also be in debug mode which can add stress.

[electrolov]

did you install the directx file you downloaded? the download should be fast cuz its small file.
--
to check directx, run a directx diagnostic
go to START>RUN
type in "dxdiag"
click "ok"

should say "system information" at bottom needs to say "directX 9.0...."

mine says "directX 9.0c (4.09.0000.0904)"

--alot of betas will ask for a copy of the dxdiag file, disney doesnt because if you use the "bugreport" file (located in the PiratesOnline folder), it sends a copy of the game log files, u can read this info too

in the PiratesOnline folder, files called "launcher-(numbers)" open the most recent one.
this will list your hardware, windows version, dx info, between the start of the file, and
"trying to start spash and sefl path"

[Ms_Moofers]

Ya'll know way more about computers than I do - all I know is they told me I meet the specs, and then some, layed out in the email I got - no clue how many gigs or ghz or whatever just know they had no reason to lie because I would have paid to update (yes, I'm desperate). My poor neice who also played on my account is going bonkers!